Position Title: Patron Services Staff Member
Location: Highland Arts Theatre, Sydney, Nova Scotia
Reports to: Patron Services Manager

POSITION OVERVIEW -
The Patron Services Staff Member plays a vital role in ensuring a smooth and enjoyable experience for patrons at the Highland Arts Theatre. This position involves working box office shifts, managing bar operations, maintaining cleanliness, and ensuring the theatre is well-prepared for performances. The ideal candidate is detail-oriented, organized, and passionate about providing exceptional customer service.

KEY RESPONSIBILITIES -

Box Office Duties:
 Handle ticket bookings via phone, email, and in person.
 Assist patrons with ticket inquiries, exchanges, and purchases.
 Provide excellent customer service to all patrons, resolving issues promptly.
 Maintain accurate records of transactions and tickets sold.
 Make sure the entranceways and box office are clean and clear of debris.

Bar Shifts:
 Operate the bar during performance times, ensuring a high level of service.
 Handle cash and credit transactions for drinks and snacks.
 Ensure the bar area is clean and well-stocked before and after shows.

Theatre Maintenance:
 Ensure the auditorium, bathrooms, and garbage bins are clean and presentable before each performance.
 Restock inventory, including bar supplies, bathroom amenities, and other necessary items. Communicate inventory restocking needs to the patron services manager.
 Make sure entranceways to the theatre are free of debris, garbage, snow and ice prior to patrons arriving for an event.

Signage and Marketing:
 Post signage for upcoming shows at the front of the theatre, in the lobby, and on auditorium doors.
 Ensure all promotional materials are visible and up-to-date in the concessions area and around the theatre.

Additional Duties:
 Collaborate with other team members to create a welcoming environment for patrons.
 Follow all health and safety guidelines during performances.
 Report any issues or concerns to the Patron Services Manager.
 Provide availability to the Patron Services Manager prior to a monthly schedule being created.

QUALIFICATIONS -
 Strong customer service skills.
 Ability to multitask and work under pressure.
 Experience in retail, hospitality, or theatre environments is a plus.
 Comfortable with handling cash and operating a point-of-sale system.
 Ability to work evenings, weekends, and holidays based on the theatre’s performance schedule.

WORKING CONDITIONS -
This is a part-time position with evening and weekend shifts required, depending on the theatre’s schedule. The role involves standing for extended periods and light to moderate physical activity (such as restocking supplies and cleaning).

CONTRACT DETAILS -
 Duration: Casual
 Hours: Varied based on performance schdule.
 Start date: July 15, 2025 but flexible.
 Compensation: $15.20/hour

HOW TO APPLY -
Please send your resume and a cover letter detailing your experience, skills, and passion for theatre to boxoffice@highlandartstheatre.com by July 15, 2024.